FAQs

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Will there be a shipping confirmation once the order is placed?

Yes, JAZZZCITY Responsible for your Oder, Once your order is placed you will receive a confirmation via email along with your order ID number.

How long does shipping take?

Shipping is World Wide; on average our customers receive orders from 7-21 business days. This is an average estimated time frame.                                       

Priority Processing

Priority processing means your order will skip the line-up and be the first order that we process that working day so it will be the first that we ship out.                  

Priority + Insured

This means your order will skip the line up as stated above and will also cover shipping insurance for any damaged or missing orders. If your order hasn't arrived in the estimated delivery times, please contact our support team.              
NOTE: This policy excludes errors made by customers when providing shipping details on their order(s).                                                                                           

How can I contact you?

We are always to Help You; You can contact us by emailing our support team directly at info@jazzzcity.com